Recent Articles
COVID-19: Will my order experience any delays?
Here at our California shipping center, our warehouse employees are taking extra safety precautions while making sure orders ship out with minimal processing time. We encourage you to stay up to date with your chosen courier as they may impose ...
COVID-19: Are there any changes to your return policy?
During these uncertain times, return deadlines are the last on your mind. We’ve doubled our normal 30-day return window so that all orders placed between March 1 and May 31 can be returned within 60 days of purchase. Aside from that, all return ...
COVID-19: What measures is Caseology taking to ensure my package is safe to handle?
Our first priority is the safety of our customers and our warehouse crew. All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using ...
COVID-19: Will I still be able to receive warranty assistance and customer support during the pandemic?
Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through our Customer Support Portal, and we’ll do our best to help!
COVID-19: How is Caseology helping with COVID-19 relief? How can I help?
All Spigen branded web stores (www.caseologycases.com, www.spigen.com, and www.cyrillcase.com) are partnering with Direct Relief, a humanitarian aid organization that coordinates with public health officials, non profit organizations, and businesses ...
Popular Articles
Are Caseology cases compatible with wireless charging?
We strive to develop cases that do not hinder or interfere with any functions or capabilities of the device. For this reason, all of our Caseology cases should be compatible with the Qi wireless charging feature of the phone.
How should I clean my case?
We suggest cleaning your case with mild soap and warm water or with a damp microfiber cloth. Most stains can be removed using these methods. The products can then be air dried or dried lightly with a paper towel. Please note that any damages that ...
What do I do if I received the wrong item?
We carefully check each order by hand, but sometimes, errors may happen. If you receive the wrong item, please take a photo of the shipping label, item, and barcode and contact our Customer Support Team. We will guide you through the next steps in ...
How much will it cost to ship my order?
We offer free domestic shipping for standard orders (under 16 oz) to destinations within the contiguous United States! For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, ...
Do you have any global or domestic resellers?
We are happy to say that we have our products available in multiple stores all over the world. Please contact our Customer Support Team with your area of residence, and we will be happy to provide you with Authorized Caseology Resellers near you. ...