Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order.
If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with the item(s) you prefer. However, if the order has been processed for shipping, we will be unable to cancel the order.
Can I make changes to my shipping address?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address or cancel the order for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
Where can I find my order number?
Your order number can be found in your order confirmation email. If you are not able to locate this information, please contact our Customer Support Team, and we will be happy to look into it for you.
How do I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of ...
COVID-19: Are there any changes to your return policy?
During these uncertain times, return deadlines are the last on your mind. We’ve doubled our normal 30-day return window so that all orders placed between March 1 and May 31 can be returned within 60 days of purchase. Aside from that, all return ...