Can I make changes to my shipping address?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address or cancel the order for you.
If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address or cancel the order. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our
Customer Support Team and we will do our best to assist you further.
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Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with the item(s) you prefer. ...
Is shipping refundable when I return an item?
We are able to issue refunds for all products that are returned. However, customers are responsible for all return shipping costs and initial shipping costs for the order, and these costs are nonrefundable.
How can I become a Reviewer or Collaborator?
If you are interested in becoming a product reviewer or collaborator, please make sure to send us the following information to our Customer Support Team: 1) Link to your Blog, Youtube channel, Instagram, etc. 2) Full Name, Phone Number, Email Address ...
COVID-19: Are there any changes to your return policy?
During these uncertain times, return deadlines are the last on your mind. We’ve doubled our normal 30-day return window so that all orders placed between March 1 and May 31 can be returned within 60 days of purchase. Aside from that, all return ...
How do I change my account information?
Changes to general account information, including name (first and last) and email address, can only be made by contacting support@caseologycases.com. Email us with your new information, and we'll be happy to help!