Can I return an item I bought from Amazon?
Only items purchased directly from Caseologycases.com are eligible for return. Please contact Amazon customer service for items purchased from our Amazon storefront.
What do I do if I received the wrong item?
We carefully check each order by hand, but sometimes, errors may happen. If you receive the wrong item, please take a photo of the shipping label, item, and barcode and contact our Customer Support Team. We will guide you through the next steps in ...
I received a damaged/defective item. What’s next?
If you receive a less than perfect item, please take a photo and contact our Customer Support Team right away. We will gladly review the information and replace your order free of charge!
Can purchases made from Caseology Amazon or authorized resellers qualify towards my Rewards Points?
As Caseology Amazon and our Authorized Resellers operate independently from our Caseologycases.com store with their own promotional events, discounts, and policies, purchases from these channels will not be eligible towards our Caseology Rewards ...
Is shipping refundable when I return an item?
We are able to issue refunds for all products that are returned. However, customers are responsible for all return shipping costs and initial shipping costs for the order, and these costs are nonrefundable.
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with the item(s) you prefer. ...