Can reward points expire?
Caseology Reward points will expire on a rolling basis if you have not made a purchase within the last 2 years (24 months). Your points will remain as long as you have made a purchase within the last 24 months. We will notify you through email 14 days (2 weeks) before your points expire so you know to keep them alive!
What happens if I cancel or return an order that I used my reward coupon on?
The amount of reward points used to redeem that reward coupon will be credited back to your account.
How do I use my points?
You can use your points to redeem reward coupons through the Caseology Rewards widget located on the bottom right side of the website. There are three different rewards available to redeem - $5, $10, and $20 vouchers - which can be used on your ...
How do I earn points?
There are various ways to earn points! Just by signing up, you are given 200 points. After that, you can earn 10 points per dollar with every purchase at Caseologycases.com. In addition, you can earn points by following and liking on social media and ...
What do the ‘approved,’ ‘pending,’ and ‘cancelled’ statuses mean regarding my points?
Approved: These points can be redeemed on rewards immediately. Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals Cancelled: These points will not be added to your account. For ...
How can I move up a tier in the Caseology Reward Program?
Once a member earns 1,000 points, they unlock the Plus Member tier and its associated benefits. A tier is calculated based on total points earned within the last 24 months, and is not based on current available points. You can check your progress ...