COVID-19: Are there any changes to your return policy?
During these uncertain times, return deadlines are the last on your mind. We’ve doubled our normal 30-day return window so that all orders placed between March 1 and May 31 can be returned within 60 days of purchase. Aside from that, all return procedures will remain the same.
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with the item(s) you prefer. ...
COVID-19: How is Caseology helping with COVID-19 relief? How can I help?
All Spigen branded web stores (www.caseologycases.com, www.spigen.com, and www.cyrillcase.com) are partnering with Direct Relief, a humanitarian aid organization that coordinates with public health officials, non profit organizations, and businesses ...
Can I make changes to my shipping address?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address or cancel the order for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not ...
COVID-19: Will my order experience any delays?
Here at our California shipping center, our warehouse employees are taking extra safety precautions while making sure orders ship out with minimal processing time. We encourage you to stay up to date with your chosen courier as they may impose ...
COVID-19: What measures is Caseology taking to ensure my package is safe to handle?
Our first priority is the safety of our customers and our warehouse crew. All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using ...