Do you ship to hotel/motel addresses?
We ship all orders to the provided address. Please note that we are not responsible for items that are delivered but not received. We recommend notifying the front desk that you are expecting a package. Please keep our order processing times and transit times in mind when placing your order in order to make sure the package is able to be delivered during your stay.
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When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
How much will it cost to ship my order?
We offer free domestic shipping for standard orders (under 16 oz) to destinations within the contiguous United States! For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, ...
COVID-19: Will my order experience any delays?
Here at our California shipping center, our warehouse employees are taking extra safety precautions while making sure orders ship out with minimal processing time. We encourage you to stay up to date with your chosen courier as they may impose ...
How do I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of ...
How do I start the return process?
Please follow these instructions for returns: 1. Access our Returns page by clicking HERE and entering your order number and email address associated with the order. 2. Choose the item(s) you wish to return, and enter the reason for return for each ...