How do I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet.
Please contact our Customer Support Team
with your order number, and we will look into the status of the order and assist you accordingly
If your order has already been processed to ship, we will be unable to cancel your order. But do not worry! You are more than welcome to return the package to us within 30 days of purchase for a full product refund. When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us free of charge.
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with the item(s) you prefer. ...
What happens if I cancel or return an order that I used my reward coupon on?
The amount of reward points used to redeem that reward coupon will be credited back to your account.
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
Where can I find my order number?
Your order number can be found in your order confirmation email. If you are not able to locate this information, please contact our Customer Support Team, and we will be happy to look into it for you.
How much will it cost to ship my order?
We offer free domestic shipping for standard orders (under 16 oz) to destinations within the contiguous United States! For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, ...