How do I change my account information?

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• What do the ‘approved,’ ‘pending,’ and ‘cancelled’ statuses mean regarding my points?

  Approved: These points can be redeemed on rewards immediately.  Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals  Cancelled: These points will not be added to your account. For ...

• What happens if I cancel or return an order that I used my reward coupon on?

  The amount of reward points used to redeem that reward coupon will be credited back to your account.

• I received a damaged/defective item. What’s next?

  If you receive a less than perfect item, please take a photo and contact our Customer Support Team right away. We will gladly review the information and replace your order free of charge!

• Where can I find my order number?

  Your order number can be found in your order confirmation email. If you are not able to locate this information, please contact our Customer Support Team, and we will be happy to look into it for you. 

• Can I make changes to my shipping address?

  If your order has not yet been processed in our shipping system, we may be able to modify your shipping address or cancel the order for you.  If your order has already been processed for shipment or is already in transit, we unfortunately are not ...