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• What do the ‘approved,’ ‘pending,’ and ‘cancelled’ statuses mean regarding my points?

  Approved: These points can be redeemed on rewards immediately.  Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals  Cancelled: These points will not be added to your account. For ...

• What happens if I cancel or return an order that I used my reward coupon on?

  The amount of reward points used to redeem that reward coupon will be credited back to your account.

• I received a damaged/defective item. What’s next?

  If you receive a less than perfect item, please take a photo and contact our Customer Support Team right away. We will gladly review the information and replace your order free of charge!

• Where can I find my order number?

  Your order number can be found in your order confirmation email. If you are not able to locate this information, please contact our Customer Support Team, and we will be happy to look into it for you. 

• How do I join Caseology’s Reward Program?

  Joining is free and easy! All you need to do is create an account with us at Caseologycases.com. Then, you will be able to access the Rewards Program by clicking the Caseology Rewards widget located on the bottom right side of the website. Click HERE ...