How do I start the return process?

How do I start the return process?

Please follow these instructions for returns:

1. Access our Returns page by clicking HERE and entering your order number and email address associated with the order. 

2. Choose the item(s) you wish to return, and enter the reason for return for each item. (Plus Members must choose "Plus Member" as the reason for return in order to take advantage of free returns)

3. Select the shipping method for the return. Caseology Rewards Plus Members should receive the shipping label via email in 1-2 business days, pending approval. All other customers who have chosen the pre-paid shipping label method should be able to access the pre-paid shipping label right away through the Returns Dashboard. An email containing the shipping label should have also been sent (may have been sorted into your Spam folder).

4. Package the item(s) and invoice, affix the shipping label (if applicable), and drop the package off at your local post office. If you are not using a pre-paid shipping label, please ship the package to the following address:

Caseology - RETURN
25 Hubble 
Irvine CA 92618

5. You should receive an email notification of the refund once we have received and processed the returned package.

Plus Member International Customers: Instead of proceeding with the instructions above, please contact our Customer Support Team in order to take advantage of the free returns perk.

Please also be sure to read our full Returns Policy through the following link: CLICK HERE

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