How long can I keep my current tier status?
Members are placed into a tier based on how many points they have earned over the last 24 months. If you have earned enough points to move up a tier, we'll immediately move you up and let you know through an on-site notification. You will remain in that tier for a minimum of 24 months.
Once you have been in a tier for 24 months, your total point accumulation for the preceding 24 months will be re-evaluated, and you will either be kept in the same tier or moved down to the appropriate tier.
How can I move up a tier in the Caseology Reward Program?
Once a member earns 1,000 points, they unlock the Plus Member tier and its associated benefits. A tier is calculated based on total points earned within the last 24 months, and is not based on current available points. You can check your progress ...
Can reward points expire?
Caseology Reward points will expire on a rolling basis if you have not made a purchase within the last 2 years (24 months). Your points will remain as long as you have made a purchase within the last 24 months. We will notify you through email 14 ...
Do you ship to hotel/motel addresses?
We ship all orders to the provided address. Please note that we are not responsible for items that are delivered but not received. We recommend notifying the front desk that you are expecting a package. Please keep our order processing times and ...
COVID-19: Will my order experience any delays?
Here at our California shipping center, our warehouse employees are taking extra safety precautions while making sure orders ship out with minimal processing time. We encourage you to stay up to date with your chosen courier as they may impose ...
How do I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of ...