How should I clean my case?
We suggest cleaning your case with mild soap and warm water or with a damp microfiber cloth. Most stains can be removed using these methods. The products can then be air dried or dried lightly with a paper towel.
Please note that any damages that occur during cleaning attempts or during the cleaning process are not covered under our warranty program. We advise that you always use care and caution when cleaning your case or other products.
Is my Caseology case and/or screen protector compatible with 3rd party products?
Most of our Caseology screen protectors can be used with our Caseology cases as they have been designed and developed with compatibility in mind. However, unless otherwise specified, we are unable to guarantee the compatibility of another ...
What do I do if I didn’t receive my shipment?
If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and ...
How can I move up a tier in the Caseology Reward Program?
Once a member earns 1,000 points, they unlock the Plus Member tier and its associated benefits. A tier is calculated based on total points earned within the last 24 months, and is not based on current available points. You can check your progress ...
Are Caseology cases compatible with wireless charging?
We strive to develop cases that do not hinder or interfere with any functions or capabilities of the device. For this reason, all of our Caseology cases should be compatible with the Qi wireless charging feature of the phone.
Can purchases made from Caseology Amazon or authorized resellers qualify towards my Rewards Points?
As Caseology Amazon and our Authorized Resellers operate independently from our Caseologycases.com store with their own promotional events, discounts, and policies, purchases from these channels will not be eligible towards our Caseology Rewards ...