I didn’t mean to use my points to redeem rewards. Can I get them back?

I didn’t mean to use my points to redeem rewards. Can I get them back?

Of course! Just contact our Customer Support Team, and we will assist you in getting your points back.

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    • How do I use my points?

      You can use your points to redeem reward coupons through the Caseology Rewards widget located on the bottom right side of the website. There are three different rewards available to redeem - $5, $10, and $20 vouchers - which can be used on your ...

    • What do the ‘approved,’ ‘pending,’ and ‘cancelled’ statuses mean regarding my points?

      Approved: These points can be redeemed on rewards immediately.  Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals  Cancelled: These points will not be added to your account. For ...

    • Can purchases made from Caseology Amazon or authorized resellers qualify towards my Rewards Points?

      As Caseology Amazon and our Authorized Resellers operate independently from our Caseologycases.com store with their own promotional events, discounts, and policies, purchases from these channels will not be eligible towards our Caseology Rewards ...

    • What is Caseology Rewards and what are the benefits?

      Caseology’s new rewards program offers customers extra perks and exclusive services when shopping at Caseologycases.com. In addition, members earn points through purchases and various actions that accumulate towards redeeming reward coupons. It’s ...

    • Can reward points expire?

      Caseology Reward points will expire on a rolling basis if you have not made a purchase within the last 2 years (24 months). Your points will remain as long as you have made a purchase within the last 24 months. We will notify you through email 14 ...