I received a damaged/defective item. What’s next?

I received a damaged/defective item. What’s next?

If you receive a less than perfect item, please take a photo and contact our Customer Support Team right away. We will gladly review the information and replace your order free of charge!
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    • What do I do if I received the wrong item?

      We carefully check each order by hand, but sometimes, errors may happen. If you receive the wrong item, please take a photo of the shipping label, item, and barcode and contact our Customer Support Team. We will guide you through the next steps in ...
    • Is shipping refundable when I return an item?

      We are able to issue refunds for all products that are returned. However, customers are responsible for all return shipping costs and initial shipping costs for the order, and these costs are nonrefundable.
    • Can I return an item I bought from Amazon?

      Only items purchased directly from Caseologycases.com are eligible for return. Please contact Amazon customer service for items purchased from our Amazon storefront.
    • When will my order ship out?

      Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
    • How do I start the return process?

      Please follow these instructions for returns: 1. Access our Returns page by clicking HERE and entering your order number and email address associated with the order.  2. Choose the item(s) you wish to return, and enter the reason for return for each ...