What do I do if I didn’t receive my shipment?
If you think that your package is lost or delayed, please contact our
Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!
In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:
- Check with your neighbors, building management, or security to see if they may have received it on your behalf.
- Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
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When will I receive my refund?
Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within ...
I didn’t mean to use my points to redeem rewards. Can I get them back?
Of course! Just contact our Customer Support Team, and we will assist you in getting your points back.
COVID-19: Will I still be able to receive warranty assistance and customer support during the pandemic?
Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through our Customer Support Portal, and we’ll do our best to help!
Can I make changes to my shipping address?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address or cancel the order for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not ...
What payment options do you accept?
The payment options that we accept are: Credit Cards (Visa, Mastercard, Discover, and American Express) Debit Cards Paypal Google Pay Apple Pay At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of ...