What do I do if I received the wrong item?

What do I do if I received the wrong item?

We carefully check each order by hand, but sometimes, errors may happen. If you receive the wrong item, please take a photo of the shipping label, item, and barcode and contact our Customer Support Team. We will guide you through the next steps in ensuring you are delivered the correct item.

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    • I received a damaged/defective item. What’s next?

      If you receive a less than perfect item, please take a photo and contact our Customer Support Team right away. We will gladly review the information and replace your order free of charge!

    • Is shipping refundable when I return an item?

      We are able to issue refunds for all products that are returned. However, customers are responsible for all return shipping costs and initial shipping costs for the order, and these costs are nonrefundable.

    • Can I return an item I bought from Amazon?

      Only items purchased directly from Caseologycases.com are eligible for return. Please contact Amazon customer service for items purchased from our Amazon storefront.

    • How do I start the return process?

      Please follow these instructions for returns: 1. Access our Returns page by clicking HERE and entering your order number and email address associated with the order.  2. Choose the item(s) you wish to return, and enter the reason for return for each ...

    • When will I receive my refund?

      Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within ...