What happens if I cancel or return an order that I used my reward coupon on?
The amount of reward points used to redeem that reward coupon will be credited back to your account.
Can I use reward coupons with other coupons / promotions for an order?
Unfortunately, reward coupons cannot be combined with other coupons / promotions. In other words, only one coupon / promotion can be used per order.
How do I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of ...
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with the item(s) you prefer. ...
Can reward points expire?
Caseology Reward points will expire on a rolling basis if you have not made a purchase within the last 2 years (24 months). Your points will remain as long as you have made a purchase within the last 24 months. We will notify you through email 14 ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...