When will my order ship out?
- Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days.
- Order cut-off time is 10:00 AM PST, so any order made after 10:00 AM PST will be considered a next business day order. (Example: If an order is placed on Monday at 1:00 PM PST, it will be considered a Tuesday order)
- Orders that are placed on weekends or holidays will be considered a next business day order. (Example: If order is placed on Saturday, it will be considered a Monday order)
After your order is shipped out, it usually takes about 24-48 hours for any tracking services to update. If no updates are made on your tracking information after 48 hours, please contact our Customer Support Team
* If your order contains pre-order or back-ordered item(s), the order will ship out once all items in the order are available (split-shipping is currently not available). Availability for items are mentioned on its product page.
** A list of USPS Holidays can be found HERE
How much will it cost to ship my order?
We offer free domestic shipping for standard orders (under 16 oz) to destinations within the contiguous United States! For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, ...
How do I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of ...
COVID-19: Will my order experience any delays?
Here at our California shipping center, our warehouse employees are taking extra safety precautions while making sure orders ship out with minimal processing time. We encourage you to stay up to date with your chosen courier as they may impose ...
Do you ship to hotel/motel addresses?
We ship all orders to the provided address. Please note that we are not responsible for items that are delivered but not received. We recommend notifying the front desk that you are expecting a package. Please keep our order processing times and ...
Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with the item(s) you prefer. ...