Where can I find my order number?

Where can I find my order number?

Your order number can be found in your order confirmation email. If you are not able to locate this information, please contact our Customer Support Team, and we will be happy to look into it for you. 
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    • How do I cancel my order?

      We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of ...
    • How can I apply my discount code to the order, and how many can I apply?

      All promotion and discount codes need to be added into the shopping cart during checkout. You can find the code box on the right hand side once you proceed to checkout. At this time, only one promotion / discount code can be applied per order.
    • Can I make changes to my order?

      We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with the item(s) you prefer. ...
    • When will my order ship out?

      Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
    • How much will it cost to ship my order?

      We offer free domestic shipping for standard orders (under 16 oz) to destinations within the contiguous United States! For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, ...