General
COVID-19: Will my order experience any delays?
Here at our California shipping center, our warehouse employees are taking extra safety precautions while making sure orders ship out with minimal processing time. We encourage you to stay up to date with your chosen courier as they may impose ...
COVID-19: Are there any changes to your return policy?
During these uncertain times, return deadlines are the last on your mind. We’ve doubled our normal 30-day return window so that all orders placed between March 1 and May 31 can be returned within 60 days of purchase. Aside from that, all return ...
COVID-19: What measures is Caseology taking to ensure my package is safe to handle?
Our first priority is the safety of our customers and our warehouse crew. All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using ...
COVID-19: Will I still be able to receive warranty assistance and customer support during the pandemic?
Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through our Customer Support Portal, and we’ll do our best to help!
COVID-19: How is Caseology helping with COVID-19 relief? How can I help?
All Spigen branded web stores (www.caseologycases.com, www.spigen.com, and www.cyrillcase.com) are partnering with Direct Relief, a humanitarian aid organization that coordinates with public health officials, non profit organizations, and businesses ...
How do I change my account information?
Changes to general account information, including name (first and last) and email address, can only be made by contacting support@caseologycases.com. Email us with your new information, and we'll be happy to help!
Do you have any brick and mortar stores where I can physically see the products?
Caseology currently does not have a physical storefront. However, you may see a wide selection of our products being displayed and sold by our Authorized Resellers. You may contact our Customer Support Team for a list of Authorized Resellers that may ...
Do you have any global or domestic resellers?
We are happy to say that we have our products available in multiple stores all over the world. Please contact our Customer Support Team with your area of residence, and we will be happy to provide you with Authorized Caseology Resellers near you. ...