Returns & Warranty
What is not covered by warranty?
Normal wear and tear of product use Misuse, lack of care, mishandling, accident, abuse or other abnormal use Use of the product other than for its intended purpose Damage caused by improper or unauthorized repair or maintenance Product that has been ...
Is shipping refundable when I return an item?
We are able to issue refunds for all products that are returned. However, customers are responsible for all return shipping costs and initial shipping costs for the order, and these costs are nonrefundable.
Can I return an item I bought from Amazon?
Only items purchased directly from Caseologycases.com are eligible for return. Please contact Amazon customer service for items purchased from our Amazon storefront.
When will I receive my refund?
Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within ...
How do I start the return process?
Please follow these instructions for returns: 1. Access our Returns page by clicking HERE and entering your order number and email address associated with the order. 2. Choose the item(s) you wish to return, and enter the reason for return for each ...