How should I clean my case?
We suggest cleaning your case with mild soap and warm water or with a damp microfiber cloth. Most stains can be removed using these methods. The products can then be air dried or dried lightly with a paper towel. Please note that any damages that ...
Are Caseology cases compatible with wireless charging?
We strive to develop cases that do not hinder or interfere with any functions or capabilities of the device. For this reason, all of our Caseology cases should be compatible with the Qi wireless charging feature of the phone.
What do I do if I received the wrong item?
We carefully check each order by hand, but sometimes, errors may happen. If you receive the wrong item, please take a photo of the shipping label, item, and barcode and contact our Customer Support Team. We will guide you through the next steps in ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
Why is my discount code not working?
Please note that only one promotion or discount code can be added into the cart as only one code can be used per order. Your discount code may not work if there is already a code or promotion applied to the order. If your discount code is not ...