Shipping
What do I do if I didn’t receive my shipment?
If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and ...
When will my order ship out?
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Order cut-off time is 10:00 AM PST, so any order ...
How much will it cost to ship my order?
We offer free domestic shipping for standard orders (under 16 oz) to destinations within the contiguous United States! For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, ...
What do I do if I received the wrong item?
We carefully check each order by hand, but sometimes, errors may happen. If you receive the wrong item, please take a photo of the shipping label, item, and barcode and contact our Customer Support Team. We will guide you through the next steps in ...
Do you ship to hotel/motel addresses?
We ship all orders to the provided address. Please note that we are not responsible for items that are delivered but not received. We recommend notifying the front desk that you are expecting a package. Please keep our order processing times and ...
Can I make changes to my shipping address?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address or cancel the order for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not ...